Frequently Asked Questions

If you don’t have a solid post deployment-support plan, you’re crossing your fingers and hoping for the best. Truth be told, a lot can go wrong. Here’s what can be at stake when you don’t take post-launch support seriously:

• Undetected Bugs Pile Up: Minor bugs that made it past testing are often revealed when the audience uses your software. When you don’t have support in place, there is no one to troubleshoot bugs, so your users will be left with a poor experience and revenue may suffer.
• Unmonitored Downtime: Unexpected outages occur. Without a support structure to help troubleshoot and restore services, downtime can extend beyond what it should, forcing an impact on your team and your customers.
• Data Loss or Data Corruption: A typical lack of post-deployment attention will also mean the typical lack of anyone backing up files, running data integrity tests, or following established recovery processes. You are therefore exposed to losing critical information with no safety net.
• Security Vulnerabilities Remain Open: Once your software is in the wild, you’re exposed to a whole new level of threats. If you don’t have someone monitoring vulnerabilities and patching them, you will likely become a target for attack—and the longer you remain unmonitored, the bigger the attack surface.
• Performance Begins to Deteriorate: Lack of optimization means a lack of scalability. An increase in traffic, data loads, integrations, etc, over time can have a negative impact on performance – especially if no one is optimizing the system after deployment. You end up with a performance that is no longer satisfactory; which gives rise to unhappy users.
• User Feedback is Disregarded: Your users are your best post-production QA testers, and without feedback channels or a team to respond to it, you’re missing out on a lot of valuable chances to enhance the software’s capabilities and increase user satisfaction.
• No Update Roadmap: Your custom software needs to keep evolving along with your business. Without someone to support it, you’re left with a static system that falls further behind your competitors, misses out on key integrations, and eventually becomes obsolete.
• Compliance Risks Build: If your industry requires strict compliance with certain standards, a lack of post-deployment support introduces compliance risks. This could result in penalties, a tarnished reputation, and even worse.