REFUND POLICY

BANTECH SOLUTIONS (Trade Name: BANTECH)
Last Updated: 30th December, 2025

1. General Policy

Due to the nature of digital services and SaaS platforms, refunds are governed strictly by this policy.

2. SaaS Subscriptions

• Subscription fees (monthly/annual) are non-refundable

• No refunds for unused periods

• Downgrades apply only at next billing cycle

3. Custom Development Services

• All custom development, design, and consulting services are non-refundable

• Advance payments and milestones are non-reversible once work begins

4. Exceptional Cases

Refunds may be considered solely at BANTECH’s discretion in cases of:

• Duplicate payments

• Technical errors in billing

Payment gateway fees are non-refundable.

5. Refund Processing

• Approved refunds are processed via the original payment method

• Timelines depend on the payment gateway (PayPal/Razorpay/Payoneer)